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1.
How do I use PinTouch.com long distance services?
2.
How is usage calculated?
3.
Can I use PinTouch.com from a pay phone?
4.
What is the $0.55 surcharge on my call detail records?
5.
Does PinTouch.com work from a rotary phone?
6.
What happened if I use up account balance while I am making a phone call?
7.
What is your rate for in-state calls?
8.
Can I use PinTouch.com to place calls from other countries?
9.
If the call is not answered or busy tone, am I charged?
1.
How do I use PinTouch.com long distance services?
a.
Dial the toll free access number or local access number to access our
system. This number
can be found by
click "Access Numbers" link in home page. Or click "Access
Number" link
after you login to "My Account"
b. Enter your PIN (Our system will automatically prompt you
to dial the destsination number if you
are calling from a
PIN FREE registered number.
c. Follow the voice prompt, and dial the number
you want to call.
a. For calls to U.S. or
Canada, dial 1 + area code + phone number.
b. For international calls,
dial 011 + country code + city code + phone number.
Tips:
a. To speed up the dialing, process #
after entering your PIN and again after entering your
distination number.
b. To make another
call, just press # twice, and following the prompt. You don't have to hang
up the phone and reconnect to our
system.
c. To redial the last number you called, press 99#. This only
works while you are steill
connected to our
system.
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2.
How is usage calculated?
We
use full-minutes increments to calculate your usage, with partial minutes
rounded up to the next full minute on each call.
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3.
Can I use PinTouch.com from a pay phone?
Yes.
However, FCC (Federal Communications Commission) allows a surcharge of
$0.55 to compensate for operator services. Such "operator services" are
typically accessed from the following:
1. Public pay phones.
2. Hotel phones.
3. College dormitory phones.
4. Commercial phone line systems.
In certain instance, a $0.99 fee may be assessed and billed to your account
when you use PinTouch.com service initiated from a pay phone in specific
area.
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4.
What is the $0.55 surcharge on my call detail records?
If you made phone call from pay phone, the amount of surcharge will be listed
in you call detail record.
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5.
Does PinTouch.com work from a rotary phone?
No, a touch-tone telephone set is required for our system to provide the
services to you.
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6.
What happened if I use up account balance while I am making a phone call?
You will be given a voice notification when you have one minute of call time
remaining. When that minute is up, your call will be terminated. You may login
to PinTouch.com to recharge and your account will be credited
immediately on the amount of you recharged.
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7.
What is your rate for in-state calls?
Our rate for in-state calls is the same as our rate for state-to-state
calls.
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8.
Can I use PinTouch.com to place calls from other countries?
Yes. Our international call back service can let make calls from most countries
in the world. A service charge may applied for each call if you use
PinTouch.com call back service. Please see detail in Features & Tips
and the call back rate can be checked by click rate search link.
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9.
If the call is not answered or busy tone, am I charged?
No. You will be charged only when the call being connected. If you believe
there is the mischarge, please contact our customer service,
and we will credit your account promptly.
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